Auckland Council is rolling out a new ‘Pothole Promise’ work programme, committing to repairing 95% of reported potholes on the city’s busiest roads within 24 hours of being reported.
The council manages around 8,000 kilometres of local roads, including more than 1,000 kilometres of high-volume arterial and regional routes that carry over 10,000 vehicle movements each day.
Last year, more than 500 kilometres of sealed roads were resurfaced across Auckland, and an even bigger programme is planned for 2026/27.
The Pothole Promise is:
• report a pothole on a busy arterial or regional road and Auckland Council aims to fix it within 24 hours
• potholes on other sealed roads will be repaired within five working days
• Aucklanders can help by reporting potholes through Auckland Council’s website.
This year’s campaign follows the success of previous Pothole Promise campaigns. During last year’s, the council repaired 642 potholes in just four weeks.
“The ‘Pothole Promise’ is exactly the sort of practical, get-it-done approach Aucklanders expect. See a pothole, report it, and let’s get it fixed,” said Transport and Infrastructure Delivery Committee Chair, Councillor Andy Baker
“We’re making real progress, but there is always more work to do.”
Auckland Council’s Head of Road Asset Maintenance and Renewals, Alan Wallace says his team is very aware of how frustrating potholes can be.
“Nobody enjoys hitting one on their commute, and we know they can cause damage to vehicles and create unnecessary headaches for drivers,” he said.
“This campaign is another example of Auckland Council focusing on the things Aucklanders notice every day, delivering the fixes that matter most to our communities.
“Teams are out every day inspecting, repairing and maintaining Auckland’s road network to keep people moving safely.
“The more quickly we know about a pothole, the more quickly we can respond, so we’re encouraging Aucklanders to report any potholes they spot through our website.”
The campaign will run across radio, outdoor advertising, digital channels and social media, reminding Aucklanders that while potholes may be inevitable, waiting weeks for them to be fixed shouldn’t be.
So, if you spot a pothole, don’t just steer around it. Report it.
