Hutt City Council has taken out the 2023 website of the year award at the Association of Local Government Information Management (ALGIM) Awards 2023.
The ALGIM Web Audit is undertaken to provide a stock-take and trends of how councils are tracking to comply with web standards, enhance accessibility, increase their digital services, engagement and website presence within the local government sector.
The objectives delivered from the ALGIM web audit results are to:
1. Identify a ranking of sites – celebrate those councils working to achieve compliance with web standards, enhance accessibility, and functionality; and provide justification for councils wishing to improve their site.
2. Record the current state of standards compliance, functionality, online services, accessibility, and best practice amongst council websites.
Hutt City Council’s first place result this year follows last year’s third place ranking.
Customer Experience Advisor, Nicole Noldus says her team’s role is to provide the community with the information they are looking for.
“Presenting this in an accessible way ensures everyone can find, access, and understand what they need to,” she said.
“Getting information into our customers hands up front also means our Customer Services Team and Front Desk support staff can spend more time looking after more difficult enquiries, so it has a benefit throughout the business.”
Hutt City Council was also one of four finalists this year in their respective categories – Getting stuff off Trim (G-sot), Customer Service Experience Project, Building Consent Digitisation Project and Finance services refresh project.