Network for Learning (N4L) has released its 2024 Annual Report, with the Crown company sharing highlights from a successful year of delivering projects at scale and creating secure, reliable digital environments for all schools across Aotearoa New Zealand.
On behalf of the Ministry of Education, N4L delivers managed internet, Wi-Fi and cybersecurity products and services to more than 900,000 users at over 2,500 schools and kura.
In 2023/24, N4L’s highlights included:
- 92% satisfaction from school principals with N4L’s services across schools and kura (maintaining their year-on-year 90%+ customer satisfaction rating);
- partnering with 2degrees and the Ministry of Education to launch the Satellite for Schools programme, connecting 40 of New Zealand’s most remote schools and kura through cutting-edge satellite internet technology;
- handling more than 45,000 customer support cases during 2023/24;
- blocking more than 1.171 billion harmful or spam emails across the managed network;
- enhancing cybersecurity and online protections for schools by partnering and integrating the National Cyber Security Centre’s (NCSC) Malware Free Networks® (MFN) Service and Phishing Disruption Service™ (PDS) into N4L’s existing service;
- relaunching their Secure Access product, and onboarding nearly 100 more schools;
- blocking a total of 3.3 billion safety threats across the network, which is helping schools keep ākonga safer online; and
- commencing work on the procurement of partners to deliver the upgrade of their Managed Network, a major project enabling N4L to better support schools’ evolving digital needs in the future.
N4L’s innovation and achievements during 2023/24 have focused on ensuring they are the trusted leader in digital technology for schools and kura.
Maintaining N4L’s outstanding customer satisfaction results (92% in 2023/24) year-after-year is testament to a proven track record in delivering products and services at economies of scale, alongside outstanding customer service and a focus on being there for schools when they need it most, said Network for Learning CEO, Larrie Moore.
He said N4L will continue to innovate and explore opportunities for utilising emerging technologies to enhance digital learning, while also safeguarding schools and kura against future digital threats.
“As the needs of schools continue to change, online learning has continued to become even more critical. This year, the safety of children online has become part of the national conversation, so this makes N4L’s role even more important,” said Mr Moore.
“N4L is increasingly a core component of the education ecosystem, linking schools, technology providers and education agencies together, and we are excited about the opportunity to do even more: deliver and support a broader range of products and services that ensure every learner has access to effective digital tools that enhance their education.”
Click here to read Network for Learning’s 2024 Annual Report.
