Tuesday, February 11, 2025

Passengers to have a say on GoBay

Passengers on Hawke’s Bay’s GoBay buses are being given the opportunity to share their thoughts and help improve local bus services.

Hawke’s Bay Regional Council today announced the GoBay Passenger Survey is now open and will run for two weeks, encouraging passengers to give feedback on their experiences.

Council Transport Manager, Russell Turnbull said the organisation was keen to hear from the community.

“We’re always looking for ways to improve our services. The passenger survey is a great way to hear from people about how we’re doing and how we can enhance the service.”

The survey includes questions about the overall bus journey experience, how easy it is to get information about service disruptions, value for money, and whether the routes meet passengers’ needs.

“We’re also keen to hear any other suggestions or wider comments. We want to improve the experience for everyone, so any ideas are welcome,” said Mr Turnbull.

Passengers can pick up survey forms from their bus driver, or complete the survey on line at hbrc.info/passengersurvey. Completed forms can be handed back to the driver or dropped off at the Hawke’s Bay Regional Council offices, 159 Dalton Street, Napier.

The survey will close on 12 November.

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